Remote Working: Client Relations for First-Timers

This course focuses on equipping non-client-facing employees with the skills to effectively participate in remote client meetings.
More client meetings than ever are taking place remotely.
Because it’s relatively easy for someone to join a remote meeting, it’s increasingly common for traditionally non-client-facing employees to be brought into client meetings, in order to demonstrate their expertise or solve a problem that relates to their role.
Organizations that manage this effectively gain business opportunities, not least by showing that they are comfortable with remote working and willing to embrace its advantages.
However, managing client relationships effectively requires knowhow. This course looks at the skills required for managing clients for the first time.
In this course, we’ll cover preparing for a meeting, communicating effectively, and managing your role in a meeting.
By the end of this course, you will be equipped to contribute confidently to remote client meetings, enhancing both your professional development and your organization’s client relationships.