Great customer service is crucial to the success of many organisations. It can affect sales, customer retention, and reputation.
Customer service involves helping customers in person, on the phone, and online. This requires both critical thinking and interpersonal skills.
In this course, you’ll learn about some ways you can provide great customer service. you’ll learn about knowing your product or service and problem solving. Additionally, you’ll explore how personalisation and a positive attitude are key to customer service.
Providing Great Customer Service
Sales£9.99
- Explain to customers your product or service
- Relate to customer problems and understand why solutions are important
- Identify customer requirements and why personalisation counts
- Describe why a positive attitude provides a great customer experience
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Details
| Style | Interactive |
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| Seat Time | 5 minutes |
| Languages | British English, Brazilian Portuguese, European French, German, Italian, Latin American Spanish |
| Key Features | Animated Video, Post-Assessment |
| Skills | Customer Experience, Customer Retention, Customer Service, Interpersonal Skills, Personalization, Sales, Service Orientation |
