Problem Solving: Identifying Common Workplace Issues

We face problems in our working lives all the time. Sometimes we can solve them quickly without relying on our problem solving skills. There are other times, when a problem might be more complex and we need to use strategies to help us reach a positive conclusion. Those of us with strong problem solving skills are often more productive and successful in our jobs. Employers recognise that successful problem solvers make good leaders. In this course we teach you how to identify problems as they arise. We will explore how listening and being observant are key skills in identifying issues or concerns. We will also explore a range of strategies that help you to successfully bring work based issues to a swift conclusion. Finally, we look at the importance of implementing your solutions and monitoring the effectiveness of them over time.