Learn how to develop secure and profitable client relationships. Whether you’re new to managing clients, or looking to sharpen your skills, this course provides an essential step-by-step guide, from the first meeting to the most common problems. Guided by audio narration, and engaging with interactive exercises, you will learn how to plan and run your first meeting with a new client, nurture an ongoing client relationship, manage client expectations, and troubleshoot when things go awry.
Managing Client Relationships
Relationship Building£14.99
- Plan and run a first meeting with a potential client
- Determine what you need to get from a new client in writing
- Manage an ongoing client relationship
- Manage client expectations
- Troubleshoot problems
Details
| Style | Interactive |
|---|---|
| Seat Time | 20 minutes |
| Languages | British English |
| Key Features | Audio Narration, Inline Activities, Post-Assessment |
| Skills | Customer Relationship Management, Sales, Interpersonal Skills, Problem Solving, Managing Client Expectations, Service Orientation |
