Learn how to collaborate productively with colleagues who are just…difficult. This course profiles the five types of challenging colleague, breaks down what makes them hard to work with, and provides detailed tips and strategies for effective collaboration. Next, we look at how to avoid conflict with colleagues, and how to de-escalate conflict situations when they arise.
Dealing with Difficult Colleagues: De-escalating Workplace Conflict
Conflict Resolution£19.99
- Determine why it’s important to tackle difficult colleagues head on
- Identify key strategies for collaborating with difficult colleagues
- List the five types of difficult colleague
- Identify advanced relationship management strategies for dealing with each type
- Avoid and de-escalate workplace conflict
Details
| Style | Interactive |
|---|---|
| Seat Time | 20 minutes |
| Languages | British English |
| Key Features | Audio Narration, Inline Activities, Post-Assessment |
| Skills | Business Relationship Management, Conflict Resolution, Self Evaluation, Team Working |
