Learn how to manage conflict situations in the workplace. Conflict at work can give rise to psychological, legal and in rare cases even physical risks. Drawing on the expertise of security specialists Trisat, who have helped clients from Jaguar Land Rover to T-Mobile keep their people safe, this course equips you to manage and resolve conflict situations.
Workplace Conflict: Managing Workplace Conflict
Conflict Resolution£19.99
- Define what conflict management is
- Determine how to disrupt the “vicious cycle” which causes conflict to escalate
- Grasp how to manage a conflict situation
- Determine how to de-escalate conflict
- Identify how to negotiate a peaceful ending to conflict
- List key conflict management do’s and don’ts
Details
| Style | Interactive |
|---|---|
| Seat Time | 20 minutes |
| Languages | British English |
| Key Features | Audio Narration, Inline Activities, Post-Assessment |
| Skills | Conflict Resolution |
