Learn how to tackle the dreaded difficult customer. This course introduces the key skills of de-escalation, which can be used to turn any confrontational situation into a positive customer experience. Next, we profile the seven types of customer who cause retail and hospitality professionals the biggest headaches. We break down advanced customer service strategies for dealing with each type.
Dealing With Difficult Customers: De-escalation in Retail and Hospitality
Sales£19.99
- Identify why it’s crucial to tackle the challenge of the difficult customer
- Identify the key customer service skills that can help you tackle difficult customers
- List the seven types of difficult customer
- Identify advanced customer service strategies for dealing with each type
- Explain the golden rule of working with difficult customers
Details
| Style | Interactive |
|---|---|
| Seat Time | 20 minutes |
| Languages | British English |
| Key Features | Audio Narration, Inline Activities, Post-Assessment |
| Skills | Customer Experience, Customer Service, Knowledge of Hospitality, Retail Commerce, Sales |
