Learn how to tackle the dreaded difficult customer. This course provides strategies for de-escalating confrontational interactions with customers via email, over live chat or on the phone. We profile the six types of customer who are hardest to help and show you how to deal with them. Finally, we provide detailed tips for making the most of phone and digital communication.
Dealing with Difficult Customers: De-escalating Conflict in Phone and Digital Conversations
Sales£19.99
- Identify the key skills of phone and digital customer service
- List the six types of difficult customer
- Identify advanced strategies for dealing with each type
- Identify tips and strategies for effective phone-based customer service
- Identify tips and strategies for effective customer service through email and live chat
Details
| Style | Interactive |
|---|---|
| Seat Time | 20 minutes |
| Languages | British English |
| Key Features | Animated Video, Inline Activities, Post-Assessment |
| Skills | Conflict Resolution, Customer Service, Data Transmissions, LiveChat, Sales, Strategic Thinking, Telephone Skills |
