Understand the psychology of conflict situations. Conflict can result in emotional and even physical harm, but knowing why conflict arises and how to respond to it can protect you from these risks. Drawing on the expertise of security specialists Trisat, who have helped clients from Jaguar Land Rover to T-Mobile keep their people safe, this course introduces you to the fundamentals of conflict psychology.
Workplace Conflict: Understanding Conflict Behaviour
Conflict Resolution£19.99
- Explain how people communicate in conflict situations
- Identify the way people’s behaviour changes as a situation develops
- Recognise aggressive behaviour
- Recognise hat emotional situations trigger aggression, and how to manage an aggressive response
- Identify how people typically respond to aggression
- Explain what responses can de-escalate a conflict situation
Details
| Style | Interactive |
|---|---|
| Seat Time | 20 minutes |
| Languages | British English |
| Key Features | Audio Narration, Inline Activities, Post-Assessment |
| Skills | Communication Skills, Conflict Resolution |
