This course is designed to prepare new managers for their initial client interactions. In many organisations, this step is both daunting and exciting. You will learn how to effectively showcase your work value and gain valuable feedback from clients. This course provides practical strategies to help you conduct your first client meeting with confidence and professionalism. By the end of this course, you will be equipped to handle client meetings smoothly and make a positive impression.
Becoming a Manager: Your First Client Meeting
Customer Service£14.99
- Research the client’s business and history with your organisation
- Create and communicate a meeting agenda
- Identify and focus on your goals for the client meeting
- Listen actively and respond appropriately to client input
- Follow up effectively after the meeting
Details
| Style | Interactive |
|---|---|
| Seat Time | 8 minutes |
| Languages | American English |
| Key Features | Animated Video, Post-Assessment, Supplemental Resources |
| Skills | Customer Service, Leadership |
